Speech Analytics

Elevate your conversations to insights

Gain access to analytics from your customer interactions and leverage them as a catalyst for growth

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Speech Analytics

How do we boost your services?

Transcribe conversations accurately in real time, ensuring optimal comprehension.

Speech to text

Transcribe conversations accurately in real time, ensuring optimal comprehension.
Evaluate the content and tone of each interaction to understand the emotion of each customer, facilitating the delivery of personalized experiences.

Semantic and sentiment analysis

Evaluate the content and tone of each interaction to understand the emotion of each customer, facilitating the delivery of personalized experiences.
Identify meaningful patterns in your interactions to drive improvements in key areas, enabling more efficient service delivery across all your channels.

Extract relevant information

Identify meaningful patterns in your interactions to drive improvements in key areas, enabling more efficient service delivery across all your channels.

Know all it can do

Optimize your interactions with Speech Analytics and improve your interaction channels by understanding your customers.

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<p>Know <em>all</em> it can do</p>
01

Create customized reports and dashboards

Access detailed reports and generate intuitive dashboards to easily visualize customer service trends and identify areas of improvement to make strategic, data-driven decisions to increase performance and personalize the customer experience.
<p>Access detailed reports and generate intuitive dashboards to easily visualize customer service trends and identify areas of improvement to make strategic, data-driven decisions to increase performance and personalize the customer experience.</p>
02

Artificial Intelligence for continuous learning

Speech Analytics uses NLU for a clear understanding of natural language by analyzing not only the words but also the intent and context behind each conversation. This provides the identification of patterns and the ability to intervene on them to provide a personalized customer experience.
<p>Speech Analytics uses NLU for a clear understanding of natural language by analyzing not only the words but also the intent and context behind each conversation. This provides the identification of patterns and the ability to intervene on them to provide a personalized customer experience.</p>
03

Pattern and anomaly detection

Identify repeating patterns in your interactions to improve operational efficiency, optimize customer service quality and anticipate potential problems that could affect your customers.
<p>Identify repeating patterns in your interactions to improve operational efficiency, optimize customer service quality and anticipate potential problems that could affect your customers.</p>
04

Measure the quality of your interactions with Quality

If you need specific solutions to measure the quality of service in your interactions, access Quality, the optimal solution to audit all your customer service conversations in a personalized and rigorous way. It meets the highest privacy and security standards.
<p>If you need specific solutions to measure the quality of service in your interactions, access Quality, the optimal solution to audit all your customer service conversations in a personalized and rigorous way. It meets the highest privacy and security standards.</p>

Partners and certificates

Inconcert ISO 27001 Google Partner

Boost your growth

Optimize your interactions, extract valuable insights in a simple way and make decisions based on the trends detected to improve the quality of your customer service. Request a demo and we will tell you how we can accompany you in the transformation of your business.

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