![Speech Analytics Hero Banner](/_next/image?url=https%3A%2F%2Fconvertiaback.com%2Fwp-content%2Fuploads%2F2024%2F06%2FMobile-Speech-Analytics-00-hero-banner.png&w=3840&q=75)
Speech to text
Transcribe conversations accurately in real time, ensuring optimal comprehension.
Semantic and sentiment analysis
Evaluate the content and tone of each interaction to understand the emotion of each customer, facilitating the delivery of personalized experiences.
Extract relevant information
Identify meaningful patterns in your interactions to drive improvements in key areas, enabling more efficient service delivery across all your channels.
01
Create customized reports and dashboards
![Speech Analytics dashboard](/_next/image?url=https%3A%2F%2Fconvertiaback.com%2Fwp-content%2Fuploads%2F2024%2F06%2FSpeech-Analytics-01.png&w=3840&q=75)
02
Artificial Intelligence for continuous learning
![Speech Analytics NLU Learning](/_next/image?url=https%3A%2F%2Fconvertiaback.com%2Fwp-content%2Fuploads%2F2024%2F06%2FSpeech-Analytics-02.png&w=3840&q=75)
03
Pattern and anomaly detection
![Word cloud detected by Speech Analytics](/_next/image?url=https%3A%2F%2Fconvertiaback.com%2Fwp-content%2Fuploads%2F2024%2F06%2FSpeech-Analytics-03.png&w=3840&q=75)
04
Measure the quality of your interactions with Quality
![Analysis of the quality of interactions in Speech Analytics](/_next/image?url=https%3A%2F%2Fconvertiaback.com%2Fwp-content%2Fuploads%2F2024%2F06%2FSpeech-Analytics-04.png&w=3840&q=75)