Speech Analytics

AI-Powered Speech Analytics Software for Businesses

Turn your customer conversations into strategic insights with Speech Analytics. Analyze calls and interactions to identify trends, understand customer sentiment, and improve service quality.

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Speech Analytics

How do we enhance your services with conversational AI?

Automatically convert calls into text to simplify conversation analysis, locate relevant information, and access the complete history of each interaction.

Automatic conversation transcription

Automatically convert calls into text to simplify conversation analysis, locate relevant information, and access the complete history of each interaction.
Analyze conversations to understand customer sentiment, identify issues, and gain deeper insight into how each interaction unfolds.

Sentiment and content analysis

Analyze conversations to understand customer sentiment, identify issues, and gain deeper insight into how each interaction unfolds.
Uncover trends, behavioral patterns, and opportunities for improvement by analyzing customer calls, helping you enhance service quality and make better-informed decisions.

Turn conversations into actionable insights

Uncover trends, behavioral patterns, and opportunities for improvement by analyzing customer calls, helping you enhance service quality and make better-informed decisions.

Know all it can do

Optimize your interactions with Speech Analytics and improve your interaction channels by understanding your customers.

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01

Analyze conversations with custom dashboards and reports

Access detailed reports and intuitive dashboards to track customer conversations over time. Spot trends, identify areas for improvement, and make data-driven decisions to enhance service quality and the customer experience.
Access detailed reports and intuitive dashboards to track customer conversations over time. Spot trends, identify areas for improvement, and make data-driven decisions to enhance service quality and the customer experience.
02

Understand every conversation with Natural Language Understanding (NLU)

Speech Analytics uses NLU to understand natural language by analyzing not only what customers say, but also the intent and context behind each conversation. This helps identify patterns and provides the insights needed to deliver more personalized customer experiences.
Speech Analytics uses NLU to understand natural language by analyzing not only what customers say, but also the intent and context behind each conversation. This helps identify patterns and provides the insights needed to deliver more personalized customer experiences.
03

Identify patterns and opportunities for improvement

Automatically analyze conversations to uncover behavioral patterns, recurring issues, and opportunities for improvement. Anticipate potential problems, enhance service quality, and improve the efficiency of your Contact Center.
Automatically analyze conversations to uncover behavioral patterns, recurring issues, and opportunities for improvement. Anticipate potential problems, enhance service quality, and improve the efficiency of your Contact Center.
04

Evaluate conversation quality with Quality Monitoring

If you need a dedicated solution to measure service quality across customer interactions, Quality enables you to thoroughly audit and evaluate your customer service conversations based on your specific requirements, while meeting the highest privacy and security standards.
If you need a dedicated solution to measure service quality across customer interactions, Quality enables you to thoroughly audit and evaluate your customer service conversations based on your specific requirements, while meeting the highest privacy and security standards.

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Speech Analytics solutions for every industry

We help companies across different industries analyze customer conversations and improve service quality with Speech Analytics solutions tailored to the needs of each industry.

Automotive Automotive BPO BPO Energy & Utilities Energy & Utilities Public Sector Public Sector Telecommunications Telecommunications Banking Banking Higher Education Higher Education Retail & ecommerce Retail & ecommerce Insurance Insurance Tourism Tourism

Partners and certificates

Inconcert ISO 27001 Google Partner

Boost your growth

Optimize your interactions, extract valuable insights in a simple way and make decisions based on the trends detected to improve the quality of your customer service. Request a demo and we will tell you how we can accompany you in the transformation of your business.

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