Government and Public Entities
- Industry
- Government and Public Entities
- Technology
- ChatbotOmnichannel Contact Center
Client
Description
Tasks
Improved connectivity
Achieved a more effective connection with taxpayers
Reduced time
Improved efficiency and thus user satisfaction
Adaptation to demands
Tailor-made solutions to meet current user needs
“They started from a scenario that led some taxpayers not to finish their return process due to lack of support in the process”.
Attention capacity
Increase
+73%
Interactions after chatbot
Increase
+147%
Monthly inquiries handled automatically
Total
200.000
inquiries handled by SM
Increase
+450%
Time taken to dale with inquiries
Reduction
<7min
Management costs
Reduction
<86%
Attention capacity
Increase
+73%
Interactions after chatbot
Increase
+147%
Monthly inquiries handled automatically
Total
200.000
inquiries handled by SM
Increase
+450%
Time taken to dale with inquiries
Reduction
<7min
Management costs
Reduction
<86%
